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DocuSign launches AI-assisted ID verification

Named “ID Verification for EU Qualified”, compliant with European Union and United Kingdom regulatory requirements, this solution also relies on human approval

Digital identity & KYC - May 16, 2023

On April 27, 2023, the American e-signature giant, DocuSign, presented its AI-assisted ID Verification (IDV) solution for the European market. Named “DocuSign ID Verification for EU Qualified”, it meets EU and UK regulatory requirements in terms of Qualified Electronic Signatures, or QES.

A QES is used to certify certain types of particularly binding contracts. It thus requires, under European and British law, a physical presence to verify identity, or an “equivalent”. This “equivalent” is what DocuSign worked on to develop its IDV solution.

In order to approve a QES with this tool, the user must send a picture of his or her ID along with a short selfie video with a minimum number of head movements. These elements are then sent to the DocuSign platform, and subject to double verification, by artificial intelligence software and by a human agent.

The goal is to benefit from the special features of each identification technique, and to overcome their flaws, in order to get a very strong remote IDV. “Today, more and more business transactions take place online. Providing a simple, secure and reliable way to virtually sign important documents is a top priority for DocuSign,” stated Maxime Hambersin, head of international management at DocuSign.

Thanks to this innovative solution, companies can significantly simplify the identity verification process, providing users with a much easier experience without compromising the high security standards these transactions require,” he added.

There are a number of cases cited by DocuSign in the finance, insurance, real estate, healthcare and employment sectors. They generally address two types of issues:

  • authorizing remote IDV in situations that currently require physical presence;
  • strengthening security levels for already remote sensitive IDVs.
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